Refund and Returns Policy
Return Policy:
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your item(s), you may return them within 10 days of receiving your order for a full refund or exchange. Please note the following guidelines for returns:
Return Eligibility:
- Items must be unused and in the same condition as received.
- Original tags and packaging must be intact.
- Personalized or customized items are not eligible for return unless there is a manufacturing defect or error on our part.
Return Process:
- Contact our customer service team at Contact Us to initiate a return.
- Provide your order number and reason for return.
- We will provide you with a return authorization and instructions for shipping the item(s) back to us.
Refund or Exchange:
- Once we receive your returned item(s), we will inspect them and process your refund or exchange promptly.
- Refunds will be issued to the original payment method.
- Exchanges are subject to product availability
Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or error on our part.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
Cancellation Policy:
Orders can be canceled within 1 day of placement before they are processed and shipped. Once an order has been processed and shipped, it cannot be canceled. Please note the following guidelines for cancellations:
Cancellation Process:
- To cancel an order, please contact our customer service team at Contact Us as soon as possible.
- Provide your order number and reason for cancellation.
Refund for Canceled Orders:
- If your order is canceled before it is processed and shipped, a full refund will be issued to the original payment method.
Cancellation Restrictions:
- We cannot guarantee the cancellation of orders that have already been processed and shipped.
- Orders for personalized or customized items cannot be canceled once they have entered production.
Please review this policy carefully before making a purchase. By placing an order on our website, you acknowledge that you have read, understood, and agreed to our return and cancellation policy. If you have any questions or concerns, please don’t hesitate to contact us. We’re here to help!
Suksha Organics
+91 9638840092
